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Frequently Asked Questions

Everything you need to know about InstaGrill. Can't find your answer? Contact us.

Ordering & Delivery

What Areas do you dilever to

We currently deliver to Irvine, Newport Beach, Laguna Beach, Costa Mesa, Mission Viejo, Aliso Viejo, Lake Forest, Foothill Ranch, Tustin, and surrounding Orange County cities. Enter your ZIP code at checkout to confirm availability.

what are your operating hours?

We operate Everyday from 12PM to 8PM, and Friday–Sunday from 11AM to 9PM.
Prefer to make your order 1 day in advance.

how do i place an order ?

Simply browse our menu, add your desired BBQ boxes and add-ons to your cart, verify your delivery ZIP code, then proceed to checkout. Choose your preferred delivery time slot and complete your order. It's that easy!

can I pre-order for a future date

Absolutely! You can schedule your delivery for any available time slot up to 7 days in advance. This is perfect for planning events, parties, or gatherings. Just select your preferred date and time at checkout.

what is the minimum order amount ?

There is no minimum order amount. However, orders over $69 qualify for free delivery. For orders under $69, a delivery fee applies.

Products & Quality

Is the meat halal?

Yes! All our meats are 100% Halal certified from trusted, certified suppliers. We take our Halal certification very seriously and maintain strict standards throughout our supply chain.

What is InstaGrill?

InstaGrill is a portable BBQ grill designed for outdoor cooking anywhere. Each box includes everything needed to grill fresh skewers in minutes—no preparation, setup, or extra equipment required. It’s a convenient solution for outdoor meals at parks, beaches, camping trips, tailgates, or backyard gatherings.

What’s included in the InstaGrill BBQ Box?

Each InstaGrill ready-to-grill BBQ box includes:

  • Your choice of Signature Kefta, marinated chicken, or Rebeye lamb skewers
  • Built-in charcoal grilling tray with pre-packed coal
  • Fresh tabbouleh salad
  • Traditional Hummus, garlic dips and pickles
  • Pita bread
  • Grill tongs
  • Disposable cutlery
  • Water pouch to safely extinguish charcoal after cooking

Everything required for a complete outdoor grilling experience is inside the box.

what proteins do you offer ?

We offer four signature BBQ box options: Kefta (spiced ground beef & lamb), Chicken (marinated thigh skewers), Kabab (beef tenderloin), and Mixed Grill (a combination of all three). We also offer individual add-on skewers.
Each InstaGrill BBQ box includes 6 skewers. If you’re grilling for a larger group, you can easily add extra skewers to your order to feed additional guests.

How do I cook the skewers?
  1. Light the charcoal using a match or firelighter.
  2. Wait until the charcoal begins glowing (about 1–2 minutes).
  3. Place the skewers on the grill tray.
  4. Turn occasionally until fully cooked.

Always ensure chicken is completely cooked before eating.

do you accommodate dietary restrictions ?

Our products are Halal and gluten-free (except for the pita bread). Please note that our products are prepared in a facility that handles sesame, dairy Yogurt (Milk), and tree nuts. If you have severe allergies, please contact us before ordering.

Grilling & Preparation

Hpw Long Does it take to grill?

About 12–18 minutes depending on the protein. Kefta and beef kabab cook in 12–15 minutes, while chicken takes 15–18 minutes. Each box includes a step-by-step cooking guide with exact timing.

How long can I store the BBQ box?

For best quality:

  • Store in a refrigerator in its original packaging.
  • Use within 48 hours of purchase.
  • Do not leave at room temperature for more than 2 hours before grilling.
Do I need Any special equipement ?

No! Everything is included in your box — the charcoal grill tray, charcoal, tongs, gloves, and all the food. You just need a flat outdoor surface. No gas, no equipment, no cleanup.

Can I grill indoors?

No, our charcoal grill trays are for outdoor use only. Never use charcoal grills indoors or in enclosed spaces due to carbon monoxide risk. Find a flat outdoor surface like a patio, backyard, balcony, or beach.

How do I light the charcoal?

Each box includes lighting instructions. Simply remove the protective cover, use the included lighter or a match to light the corners of the charcoal starter, and wait 2–4 minutes until the coals are glowing orange and covered with white ash before placing your skewers.

How long does the charcoal burn?

The built-in charcoal tray provides approximately 45–60 minutes of grilling time, which is typically enough to cook all skewers and enjoy your meal.

Do I need lighter fluid or extra charcoal?

No. InstaGrill already includes pre-packed charcoal that provides enough heat for a complete grilling session.

Is the grill safe to use in public parks?

InstaGrill is designed with safety in mind. The charcoal is contained within the grill tray, and a water pouch is included to extinguish the coals after cooking.

However, always follow local park or beach regulations regarding open flames and charcoal grills.

Is the InstaGrill box reusable?

No. The InstaGrill box is designed for single use to ensure safety, convenience, and hygiene.

Do I need to bring any additional equipment?

No. InstaGrill includes everything required for grilling and serving your meal.

How do I dispose of the box safely?

InstaGrill is designed for outdoor cooking and can be used in locations such as:

  • Beaches
  • Parks
  • Camping sites
  • Tailgating events
  • Backyard gatherings
  • Outdoor picnics

Always follow local fire safety regulations when using charcoal grills.

Where can I use InstaGrill?

After grilling:

  1. Use the included water pouch to extinguish the charcoal.
  2. Wait until the charcoal has cooled completely.
  3. Close the box securely.
  4. Dispose of it in an appropriate waste bin.

Payments & Policies

What is your refund policy?

We stand behind the quality of our products. If you are unsatisfied with your order for any reason, please contact us within 2 hours of delivery with photos and we will offer a replacement or full refund. See our full Refund Policy for details.

Can I cancel or modify my order?

Orders can be cancelled or modified up to 2 hours before your scheduled delivery time. After that, we may have already started preparing your order. Please contact us as soon as possible at (949) 708-4782 or info@instagrillbox.com.

Do you offer bulk or catering orders?

Yes! We love catering events, corporate gatherings, and large parties. For orders of 10+ boxes, please contact us directly at info@instagrillbox.com or call (949) 708-4782 for custom pricing and scheduling.

Do You Offer a Loyalty program or discounts?

Yes! Subscribe to our email list for a 10% discount on your first order (code: WELCOME10). We also run seasonal promotions and offer referral discounts. Follow us on Instagram @instagrillbox for the latest deals.

Still have questions?

Our team is happy to help. Reach out and we'll get back to you quickly.