Privacy policy

Last Updated: May 2026

At InstaGrill, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Payment information (processed securely via third-party providers)
  • Order history and preferences
  • Device and browser information (for analytics and security)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates (including SMS notifications if you opt in)
  • Improve our website and services
  • Send promotional offers (only if you subscribe)
  • Prevent fraud and ensure secure transactions

3. Sharing Your Information

We do not sell your personal data.

We may share your information only with trusted third parties required to operate our business, including:

  • Payment processors (e.g. Stripe)
  • Delivery and logistics services
  • SMS providers (e.g. Twilio)
  • Hosting and cloud infrastructure providers

4. Data Security

We take appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no online system is 100% secure.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep your cart active
  • Improve website performance
  • Analyze traffic and user behavior
  • Enhance user experience

You can disable cookies in your browser settings, but some features may not function properly.

6. SMS & Email Communication

If you provide your phone number or email:

  • You may receive order updates and delivery notifications
  • You may receive promotional messages if you opt in
  • You can unsubscribe or opt out at any time

7. Your Rights

You may request to:

  • Access your personal data
  • Update or correct your information
  • Delete your account data (subject to legal obligations)

To make a request, contact us using the details below.

8. Third-Party Services

Our website may contain links or integrations with third-party services. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

📍 350 Clinton St, Costa Mesa, CA 92626
📞 (949) 401-0807
📧 support@instagrill.shop